Caillou.com Privacy Policy

Internet and e-mail Safety and Privacy Policy

Introduction
We want you to understand that we intend to protect you and your family as you use and explore the various features offered on our site. As for us, we understand that you may have concerns regarding information that may be collected about you as you use our site, or generally as your explore the internet. The following is a description of the policies we follow so that you can be better informed as you use our site.

Collection of Information
Our website gathers different kinds of information, in different circumstances, from its visitors.

Why Do We Collect Information?
At Caillou.com we have created lots of fun activities that do not require you to provide any personal information at all. But by joining the Caillou.com community and providing basic information to us, you or your child can receive e-mail notifications, newsletters, notices, promotions, electronic postcards or similar communications from us. Caillou.com will never require kids to provide any more information than is reasonably necessary to participate in these activities.

How We Collect and Use Information
Kids Registration Information - We may ask for the following information when your child registers at Caillou.com:
a) Screen name and password
b) Your child's birth date and gender
c) The country (state/province) where you live
d) A parent's email address (if the child is under 16 years of age)
e) Your child's email address

1. Personal Information for Contests
A user can enter a Caillou contest through our website Caillou.com. If a user is under the age of eighteen (18) we require parental consent prior to the submission of a user's personal information. On the online entry form, we ask for personal information such as your name and address. This personal information is collected, used and/or disclosed solely for the purpose of awarding contest prizes, tracking compliance with the official rules and regulations and for internal feedback purposes. Cookie Jar Entertainment only uses and discloses a contest winner's name after receiving prior written consent from the winner (or their parent/guardian) and the appropriate release forms are fully completed by a parent/guardian and returned to Caillou.com.
Caillou.com may use a third party company to draw winners’ names, contact winners and send prizing to you. The personal information collected by this company is solely for the purpose of the contest fulfillment, and this company is contractually obligated to maintain the private and/or confidential nature of the collected information.
All contest and stored information, including personal information, received from our visitors remains the exclusive property of Cookie Jar Entertainment and is not sold or distributed. Contest entry names and information are seen only by Cookie Jar Entertainment and our contest fulfillment house. Such information is stored in a secure location and only accessible for as long as is necessary to fulfill the purposes for which it is collected, and it is destroyed, in a manner which ensures that the private and/or confidential nature of the information is preserved, typically within sixty (60) days after those purposes have been fulfilled.

2. Online Polls and Surveys
Occasionally visitors are invited to voluntarily answer polls or survey questions that may be used in conjunction with sponsors/business partners. Be assured that in these poll and survey situations, only general (not personal) information such as gender, age and postal code is collected. The information collected ensures that visitors remain anonymous.

3. General Website Traffic
Caillou.com tracks the number of visits to our site. All information gathered in this way is generic, and we do not track any individual users from this, but only calculate how many visits have taken place.

4. Cookie Technology
Cookie technology is used on our site to maximize the site experience. For example, we may use cookies to keep track of a user's country location which allows us to give accurate broadcaster and merchandise information. We may also use cookies to keep track of a user's progress through a game we may have on our Site. No personal information is gathered from these cookies.

5. Email Identification
When a user sends an e-mail message to Caillou through the website, two pieces of information are automatically stamped on the message. These are the time that the message was sent, and the IP address it was sent from. This is a precautionary measure against any potentially threatening messages being sent to Caillou, its staff, or the public. This information is only used in those extreme cases where we feel someone's safety may be at risk.

6. Membership
Caillou.com is a site for kids. Therefore, there are certain laws that we are required to follow, including notifying parents when a child registers for certain activities or even seeking parental consent in some instances before we collect personal information from a child. We are committed to complying with these laws and protecting the privacy interests of our users. There are other important privacy measures we take such as never asking for more personal info than what we deem necessary - and storing any info we do collect in a secure database only accessible by the Caillou.com staff. We take extra steps to prevent members from disclosing their personal info on our Site by monitoring the interactive features and actively enforcing our rules.
Any personally identifiable info collected from our members is for Caillou.com purposes only. We will never sell or give any of this information to third parties. Sometimes we may share aggregated info collected from our polls; however, specific members are never identified.

7. e-mail Newsletters & Fan Club Freebies
With Caillou.com Fan Club Membership, users will have the option to receive email Newsletters and other exclusive items delivered via email (newsletters, video clips, special offers, etc.) from Caillou.com. These will be sent out periodically and will provide program updates, information on live events, new contests, and messages from our partners. They can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter or Fan Club Email.

Caution - Links
Please keep in mind that this privacy policy applies to Caillou.com only. Occasionally, we may have links to other sites, including those of sponsors and partners. Although we do our best to ensure that these third parties share our views about privacy protection and safety, we don't have control over how they collect and use personal information from visitors. That's why it is always a good idea to check out a site's privacy policy - even if you've linked to it from Caillou.com.

Conclusion
It is our intention to ensure that our site is a safe and enjoyable place for children and their parents to experience in a different medium Caillou. We review this policy regularly and will update it (and other sections of our website) whenever necessary. If there are ever changes made to the way we collect or use personal information, we will always inform our members. If at anytime you have any concerns about your safety or privacy while using this site, please do not hesitate to contact the Chief Privacy Officer at cpo@thecookiejarcompany.com or at:
Cookie Jar Entertainment
266 King St. West
Toronto, ON M5V 1H8
CANADA