Shipping Policy

CaillouShop.ca delivers anywhere within Canada and the continental USA (we currently do not offer International shipping). Orders over $50 (before taxes) ship for free. Exceptions to Free Shipping apply to Newfoundland and Canadian remote postal codes, Alaska and American remote zip codes, and oversized/extra heavy products.  Orders are processed Monday - Friday. We do not ship on weekends. Shipping rates and delivery timelines depend on the destination province/state of the order. Final shipping costs will be calculated during checkout.

Delivery Timelines

Orders are packed Monday to Friday. As soon as your package has shipped, you will receive a shipping notice by email with your tracking number. Please note that orders cannot be cancelled once they have been sent to our shipping department.

Exceptions to Free Shipping

Large and Heavy packages

Oversized or very heavy items that incur extra expense in shipping are not eligible for free shipping. Unless otherwise indicated, our normal flat shipping rates will apply to these items. Express shipping is not available.

2018 Holiday Shipping Schedule

To guarantee your order arrives by December 24th, 2018, the order must be placed by December 7th, 2018. We will do our best to ship orders as quick as possible during the holiday season, but any orders received after December 7th, 2018 cannot be guaranteed to arrive before December 24th, 2018. (Depending on your shipping location)

A Canada Post service disruption will delay the delivery of orders. Need it before December 24th? Final order date is December 7th. Close