Return Policy

If you are not completely satisfied with your purchase, Caillou.com will gladly provide a refund for items purchased directly from Caillou.com if returned within 30 days of the order date. Please fill out the return policy form found on our website and allow 2 weeks for processing once we have received the returned item. Customers are responsible for any shipping and processing costs incurred for the return.

Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns will be accepted if the merchandise has been used or worn.

If you receive a defective item, please note that in your return policy form and provide images of the defect(s).

Visit our Contact Us page and fill out the form to start the process.